The client is a division of Standard chartered back worldwide. They handle a wide range of value-added and complex services from Banking Operations to supporting global HR processes, Finance and Accounting services, Software Development, and maintenance, and providing IT Service and Helpdesk support and customer service support to the Group globally.
The client banking operations division wanted to create an e-learning based induction program for new joins to train then in their complex credit card transaction application system.
Business Challenge
The problem was with growing transaction volume, the training process for new joins had become a logistical challenge and their existing 100% classroom training became difficult to scale with growing demand.
The objective was to create a new blended induction program and deliver the eLearning modules to new inductees on their desktops with online assessments combined with lesser number of classroom and interactive sessions.
This would help to scale the training program, decrease the time to execute and complete it, enable faster resolution of customer requests with better assimilation of knowledge thereby reducing overall cost of training.
As a turn-key project we had become an end-to-end outsourcing partner for our client. WE nominated a Project Manager to oversee the implementation of course development.
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