Case study

Overview

As part of their training calendar our client initiated to shift few classrooms training program to complete elearning and few of the programs to blended format. This exercise was undertaken to cut the cost of training. Since the manpower turnover was high especially at Dealers and Distributors end elearning mode was preferred.
  • Client: Leading furniture company
  • Services: Leading furniture company
  • Industry: Retail Industry (Furniture)

The Challenge

Our client is number 1 brand in Mattresses and Hosiery segment. Their dealers are spread all over India and in south Asian countries. The biggest challenge was to capture the learner data, train and report the training, especially on product awareness, marketing, features and overall customer relation centrally to the HQ.

Technically client wanted the elearning portal to be very simple and neat in UI and navigation. The training delivery was through multi-device and going froward want to make it multi-lingual.

Our Solutions

The solution was provided on a WordPress based CMS coupled with the video streaming server and Micro-learning strategy was adopted. Each video was not more than 2-3Min and less than 8MB. This was done to ensure that the downloading and streaming would be smooth and easy. Secondly it would also cater to the international standard of attention span of a individual while viewing learning videos.

For each location we set employees into groups with a group leader based on their proximity, location and department. Then we held series of discussions with their SME (Subject matter expert) and L&D department to develop the elearning content on their various products. Currently we are executing the soft-skill aspect of the training program.

Based on approval for the L&D department we created a Storyboard and then the complete content for 3 learning hours. The eLearning content was deployed on their elearning portal.

Finally we set up the LMS (Learning Management system) on the cloud ( Using Go Daddy ) and enrolled all the employees by taking their employee id and email details. A link was sent to their official ID with Username and password.

Assessment and certification about each product range was made mandatory. The navigation menus while learning was conditional to the subject of completion. The training started simultaneously at most of the locations.

Results

Since the launch of the LMS platform along with content over1000 people completed the course in a matter of 1year and this is being mandatory for all the dealers and their employees to get the certification.

The employees felt very motivated as they had the convenience to take the course as and when they are free and complete it without any hassles or interruptions to their work.

Bottom line: 60% saving in training cost compared to traditional method of training and Management achieving its training objectives.

Copyright © 2022 Swift Solution Pvt Ltd..

Copyright © 2022 Swift Solution Pvt Ltd..