Manirangan 
Do you know the Worth of your training or eLearning programs? How you can measure training ROI using KPA.
Evaluating the knowledge acquired through learning programs and extrapolating its value through an on-the-job increase in effectiveness is a very challenging task and then deriving an ROI and proving its worth is even more arduous.
In this data-driven world securing stakeholder trust is essential and the best way to pr e it is to have a foolproof ROI (retureturnInvestment) process that justifies the investment. The process of evaluating the learning effectiveness is an ongan ongoingcess where you start with learning design through delivering the training program and continuing to eassesseven after the program is completed.
A lot of data points must be captured to prove the traitraining’sectiveness and its contribution to the organization at large. The first step towards assimilating data is deris ve key performance indicators (KPI) during the entire cycle of learning program
• KPAs will help you bhmark and measure the training effectiveness
• Provided the needed arsenal to get support from management for new inveinvestmentstools, technologies, and people
• Ensure you build the t with the management by ensuring the learning objectives are fulfilled.
So, how do you determine the KPA and collect the relevant data to derive ROI?
First and foremost, the KPIs should be measurable and should be quantified metrics that can be compared and analyzed ex.
1. Increased number of sales calls being closed into orders
2. Decease in wait time when a customer calls the call centre
3. 25% reduction in time to customer call resolution
These are some examples that may be available with the organization which can be used as a goal to improve performance through training programs
Focus on Performance
Usually, most of the training departments are focused on course completion rates or ratings based on the learning experiences of employees, these data are useful but not focused on performance based on learning outcomes aligned with organizational goals.
How to align your training program to your organizational goals?
Do you understand what drives company success and how your training programs help employees contribute to that success? The metrics you use for your KPIs should be aligned with larger organizational goals and relevant outside of the L&D department.
We talked about how the call time for customer resolution is used as a key metric or KPA. While this provides the date to prove the training effectiveness, it also can be tied to customer satisfaction, efficient use of call time and more calls resolved in lesser time which translates to cost savings for the company.
A positive impact to the onttom line of your company is the key to ROI measurement and training program success.
